- CANCELLATION OF TRANSFER AND REFUND POLICY
4.1. The Client may unilaterally cancel a Transfer booked and fully or partly paid for by sending an e-mail to the Company’s support address firstname.lastname@example.org. The Transfer may be canceled in respect of one of the directions, if the Transfer between the Client and the Company was agreed to the round trip route (“there and back”), with the observance of the rules and deadlines for Transfer cancellation established in full in this section.
A change by the Client of the essential Transfer conditions (such as the pick-up time, the Transfer route, the number of passengers, vehicle class, etc.) equates to the cancellation of the Transfer initiated by the Client, and the Company has the right to refuse to perform the Transfer in accordance with the changed conditions. Refund of the Transfer, the essential terms of which have been changed by the Client, is carried out in accordance with clause 4.2.
4.2. The Company undertakes to return to the Client the funds transferred to the Company as full or partial pre-payment in the following cases:
(A) the Client cancels the Transfer or changes its essential terms before the expiration of the cancellation deadline set during the agreeing of the Transfer conditions (this period ends no later than 48 hours before the agreed pick-up time); or
(B) the Transfer is cancelled at the initiative of the Company.
The Client may request the Company for refund of the amount paid for the Transfer within 4 (four) months from the agreed date of Transfer.
4.3. In other cases the Company bears no obligation to return the funds to the Client.
4.4. No payment return (full or prepayment) is allowed in case the Client or another passenger on whose behalf the Client placed an order does not show up at an agreed place of the Transfer at the pick-up time nor within 60 minutes at the airports, sea or river passenger port terminals, 30 minutes at the railway stations and 15 minutes at all other places from the pick-up time agreed, full or partial payment will not be returned.
4.5. In case this is provided for in the terms of the bank and/or the payment system through which the payment of the Transfer Price was made, the funds to be transferred to the Client in accordance with clause 4.2 of the Agreement can be charged from the Company’s account in the currency in which they were debited from the Client’s account and wired to the Client’s card or/and bank account in the currency of the account through the conversion procedure.